Privacy policy

We prioritise your privacy and are committed to safeguarding your information. We handle this responsibility with the utmost care, ensuring that your personal data is collected, used, and shared appropriately.

This statement explains our commitment to privacy, the reasons for collecting personal information, potential parties with whom we might share it, and how you can access the information we hold about you.

OUR COMMITMENT TO PRIVACY

We are committed to handling your personal information with the utmost security and care. We will use your information solely for providing services or carrying out necessary business activities. Your information will not be used for any unrelated purposes without your prior consent. We ensure that personal information is collected through fair and lawful methods, and, in most cases, we will obtain it directly from you.

WHAT WE COLLECT

The information we collect varies based on the service or interaction you request. This can include details such as your name, address, phone number, email, date of birth, gender, purchase history, and payment method. Additionally, we may gather other information, like your shopping preferences or interests, to enhance our services and product offerings.

Please note that we do not store your credit card details. They are protected by 128-bit SSL encryption and are securely transmitted to our payment processing provider.

HOW WE COLLECT IT

The information we collect comes directly from you through our website. This includes details you provide when you place an order, create an account, subscribe to our emails, join a mailing list, enter a competition, submit an inquiry, or give feedback. Whenever we need to collect personal information from you online, we will clearly request it and explain the purpose (e.g., adding you to a mailing list).

In addition to the information you enter, we also collect certain data via 'Cookies' when you interact with us online. Cookies are alphanumeric identifiers placed on your computer’s hard drive by your web browser. Most browsers are set to accept cookies by default, but you can adjust your settings to disable them or be alerted when they are used. We recommend keeping cookies enabled to ensure our systems can recognise your browser and offer a more efficient and user-friendly experience on our website.

WHY WE COLLECT IT

We collect information for various reasons, such as delivering and enhancing our products and services, completing transactions with or on your behalf, safeguarding against fraud or theft, offering relevant promotions and benefits, and ensuring you receive an exceptional customer experience. We will only gather personal information that is essential for our operations.

Typically, we will use your personal information solely for purposes directly related to the reason it was collected, or as per your consent.

WHO WE SHARE IT WITH

We do not plan to sell your personal information to third parties. However, we may need to share details such as your name and address with companies that help us deliver our services, including organisations like Australia Post.

We may also use or disclose your personal information when required or permitted by law, such as in emergency situations or to assist law enforcement agencies.

If you wish to access or update any personal information we hold about you, please contact us using the details provided below. To help us locate the information you need, please provide as much detail as possible about your request. There may be a fee to cover the cost of providing this information. In certain cases, we may not be legally obligated to grant access or make corrections to your personal information. If this is the case, we will explain our reasons for the decision.

We take reasonable measures to ensure that the personal information we collect, use, and disclose is accurate, complete, and up-to-date.

If you have any questions or feedback about privacy, or wish to make a complaint, please contact us by mail at:

22-30 Grigg Court

Wallington, 3222,

VIC, Australia

Alternatively email us at franknal@bigpond.com